Ever had someone call you, only for them to say, “Your line was forwarding to another number”—and you had no idea? That’s call forwarding at work! But don’t worry, if you’re an MTN user in Ghana and want to check if it’s active or turn it off, you’re in the right place. This guide will walk you through it step by step in a simple, no-confusion way.

What is Call Forwarding on MTN?

Call forwarding (or call divert) is a feature that sends your incoming calls to another number or voicemail when you’re unavailable. It’s useful when:

• Your phone is off or has no signal.
• You’re busy on another call.
• You don’t pick up after a few rings.
• You want all calls immediately redirected.

But if it’s on without you knowing, it could mean missing important calls. Let’s find out how to check if it’s active.

How to Check if Call Forwarding is Active on MTN

MTN makes it super easy to check if call forwarding is on. Just dial these codes:

• Dial *#21# – Checks if all calls are being forwarded.
• Dial *#61# – Checks if unanswered calls are being forwarded.
• Dial *#62# – Checks if calls are forwarded when your phone is off or unreachable.
• Dial *#67# – Checks if calls are forwarded when your line is busy.

Once you dial, you’ll see a message on your screen showing if call forwarding is enabled.

If everything says “Not Forwarded,” you’re good to go! If you see a number there, that means your calls are being redirected.

How to Deactivate Call Forwarding on MTN

So, you’ve checked and found out your calls are forwarding, but you don’t want them to? Here’s how to turn it off.

Method 1: Using USSD Codes

USSD codes are the fastest way to stop call forwarding. Just dial the right code and press call:

• ##21# – Cancels all call forwarding.
• ##61# – Cancels forwarding for unanswered calls.
• ##62# – Cancels forwarding when the phone is off or unreachable.
• ##67# – Cancels forwarding when your line is busy.

Once you dial the code, you’ll get a message confirming that call forwarding is turned off.

Method 2: Using Phone Settings

If you prefer not to use codes, you can also turn off call forwarding in your phone settings.

For iPhone:

1. Open Settings.
2. Scroll down and tap Phone.
3. Tap Call Forwarding.
4. If it’s on, toggle it off.

For Android (Samsung, Tecno, Infinix, etc.):

1. Open the Phone app.
2. Tap the three-dot menu (top-right corner) and select Settings.
3. Find Call Forwarding under “Supplementary Services” or “Call Settings”.
4. Select each forwarding type and tap Disable.

That’s it! Your calls should now come straight to you without any redirection.

Call Forwarding vs. Call Barring – What’s the Difference?

It’s easy to mix these up, but they’re not the same:

• Call Forwarding sends your incoming calls to another number.
• Call Barring blocks incoming or outgoing calls completely.

If you were looking to stop unwanted calls instead, you may need to check call barring settings instead of call forwarding.

FAQs

1. Does call forwarding cost money on MTN?

No, activating call forwarding itself is free. But if your calls are forwarded to another number, you’ll be charged as if you made the call.

2. Can I forward calls to an international number?

Yes, but keep in mind that international forwarding may come with higher charges.

3. What if I have issues deactivating call forwarding?

If the codes don’t work, try restarting your phone. If it’s still active, call MTN Customer Care by dialing 100 for assistance.

Call forwarding is useful when you need it, but it can be annoying when it’s on without your knowledge. Now you know how to check and disable it in just a few seconds. Whether you use the quick USSD codes or your phone’s settings, you’re in full control of your incoming calls. No more surprises!

Need more tips? Keep this guide handy or share it with someone who might need it!