Quick Summary

• USSD Code (*110#): Fastest method; go to Self-Service, select reversal, enter details, and confirm.
• Telecel Play App: Use the TERi chatbot to request a reversal.
• Customer Care (100): Call and provide transaction details for assistance.
• Contact the Recipient: If possible, ask the recipient for a refund.
• Reversal Time: Telecel-to-Telecel transactions take 24 hours; other networks may take up to 5 working days.
• Important Notes: Minimum reversal amount is GHS 20; only one request per day; act within 24-72 hours.

Sending money to the wrong person or entering the wrong amount on Telecel Cash can be frustrating. But don’t worry—there’s a way to fix it! Whether you sent money to the wrong number, overpaid, or simply made a mistake, this guide will walk you through the steps to cancel or reverse the transaction.

Let’s break it down step by step in the simplest way possible, so you can get your money back without stress.

Quick Overview of Telecel Cash Reversal Options

Method	Best For	Speed
USSD Code (*110#)	Quick and easy self-service reversals	Fastest
Telecel Play App	Tech-savvy users who prefer apps	Moderate
Customer Care (100)	If USSD and app fail	Can take longer
Contacting the Recipient	If the recipient is cooperative	Varies

Now, let’s dive into each method in detail.

Method 1: Using the USSD Code (*110#)

This is the fastest and easiest way to reverse a wrong Telecel Cash transaction. Here’s how:

1. Dial *110# on your phone.
2. Select “Self-Service.”
3. Choose the type of reversal:
   • Select Self-Reversal for transactions between Telecel Cash accounts or voucher transactions.
   • Select Request Reversal if the money was sent to a different network.
4. Enter your T-Cash PIN.
5. Provide the transaction details:
   • Enter the transaction ID (found in your Telecel Cash confirmation SMS). Ignore any leading zeros.
6. Confirm the details. A pop-up will show the transaction amount, date, and time.
7. Submit your request. You’ll get an SMS from Telecel confirming that they’re working on your request.

Heads up: Telecel might call you for more details before approving the reversal. If you don’t respond or provide unclear answers, your request may be denied.

Method 2: Using the Telecel Play App

If you prefer using an app, the Telecel Play app offers a chatbot named “TERi” that can help with reversals.

1. Open the Telecel Play app and log in.
2. Tap on TERi (Chatbot) at the bottom right corner.
3. Select Telecel Cash Self-Reversal.
4. Choose the type of transaction you want to reverse.
5. Enter the Telecel number used for the transaction.
6. Enter the OTP (One-Time Password) sent to your phone.
7. Select the transaction ID you wish to reverse. If it doesn’t appear, enter it manually.
8. Confirm the transaction details and submit.

You’ll receive an SMS once Telecel has received your request. If you experience errors, try using the USSD method or contact customer care.

Method 3: Calling Telecel Customer Care

If the USSD and app methods don’t work, you can speak directly to a Telecel customer care representative.

1. Dial 100 on your Telecel line.
2. Choose your preferred language.
3. Press 5 for Telecel Cash services.
4. Press 4 to speak to an agent.
5. Provide these details:
   • Your Ghana Card (for identity verification)
   • The mobile number used for the transaction
   • The transaction details (ID, amount, recipient’s number)

The agent will process your request and send you an SMS confirmation. If the case requires further investigation, it may take some time to resolve.

Method 4: Contacting the Recipient

Sometimes, the simplest way to fix a wrong transaction is by reaching out to the recipient directly. If you accidentally sent money to the wrong person, call or text them and politely explain the mistake.

This method is entirely dependent on the recipient’s willingness to return the money. If they refuse or ignore your request, you’ll have to rely on Telecel’s official reversal process.

How Long Does a Telecel Cash Reversal Take?

Transaction Type	Reversal Time
Telecel to Telecel	24 hours
Telecel to other networks	Up to 5 working days

What If Your Reversal Request Is Denied?

If your request is denied, try these steps:

1. Double-check your details (transaction ID, recipient’s number, amount) and submit the request again.
2. Call Telecel customer care at 100 and escalate the issue.
3. Visit a Telecel office if the problem isn’t resolved over the phone.

Important Notes:

• You cannot reverse transactions below GHS 20.
• You can only request one reversal per day.
• Requests should be made within 24 to 72 hours for the best chances of success.

Mistakes happen, but Telecel gives you multiple ways to correct them. If you act fast and follow the right steps, you have a good chance of getting your money back. Start with the USSD method for a quick fix, and if that doesn’t work, try the app or call customer service.

Got your money back? Great! If not, stay persistent and make sure to double-check your transaction details next time. Also, explore our list of other useful Telecel short codes for quick solutions.