Quick Summary

If you lose your ECG prepaid token after purchasing via Mobile Money, expressPay, or other platforms, retrieve it through the ECG PowerApp, customer service, or an ECG district office.

Be ready to provide your meter number, MoMo transaction ID, and amount purchased. You can also call ECG using the number +233 302 611 611, and reach out via email, and social media.

Steps to Retrieve a Lost ECG Prepaid Token

1. Check Your SMS Messages

Before taking further steps, check your text messages from ECG or your mobile network provider. The token is usually sent as an SMS after a successful purchase.

2. Use the ECG PowerApp

If you used the ECG PowerApp for the transaction, you can retrieve your token by:

• Opening the app and logging in.
• Checking your transaction history for the last purchase.

3. Contact ECG Customer Service

If you can’t find the token, contact ECG customer support for assistance through any of these methods:

• Call Center: Dial 0302 611 611 for assistance.
• WhatsApp: Send a message to +233 302 611 611 for help.
• Email: Contact ECG at ecgho@ecggh.com, help@ecggh.com, or publicrelations@ecggh.com.
• Social Media: Message ECG on their official social media pages.
• Visit an ECG District Office: If other methods fail, visit your nearest ECG office with your transaction details.

4. Provide the Necessary Details

When contacting ECG, have the following information ready to speed up the retrieval process:

• Meter number (to identify your prepaid account).
• Mobile Money number (used for the payment).
• ECG Transaction ID (if available).
• MoMo transaction ID (found in your Mobile Money transaction history).
• Amount purchased and date of transaction.

Although rare, it is still possible to lose your token after topping up your ECG prepaid meter. You can easily retrieve it by checking your SMS, using the ECG PowerApp, or contacting ECG through their call center, social media, or email. Always keep a record of your transaction details to make the process smoother.