Stuck with a network issue? Need help with your AirtelTigo service? Whether it’s a billing problem, poor network coverage, or just a question about your plan, getting in touch with AirtelTigo customer care should be easy. The good news? It is! You have multiple ways to reach them, and we’ll break them down step by step.

By the end of this guide, you’ll know exactly how to get the help you need—quickly and hassle-free.

1. Call AirtelTigo Customer Care (Fastest Option)

The quickest way to talk to an AirtelTigo representative is by phone. If you want immediate help, this is your best bet.

How to Call AirtelTigo Customer Care:

Steps to Speak to an Agent:

1. Dial 100 (if using AirtelTigo) or 0260000100 (if using another network).
2. Select your preferred language (English, Twi, Ewe, Ga, etc.).
3. Choose option 5 for self-care.
4. Follow the next prompt to speak to a live agent.

Availability: AirtelTigo phone support is available 24/7, so you can call anytime.

2. Send an Email (For Non-Urgent Issues)

If you have a detailed request, like billing disputes or account verification, email might be a better option. This allows you to provide necessary documents and explain your issue in detail.

AirtelTigo Email Address:

• info@at.com.gh

Expected Response Time: Usually within 30 minutes to 1 hour. Complex cases may take longer.

Tip: If your issue is urgent, calling is the better option.

3. Contact AirtelTigo on Social Media

AirtelTigo is active on social media, making it a great option if you prefer texting over calling.

Official Social Media Pages:

Response Time:

• New inquiries: Within 3 hours
• Follow-ups: Around 15 minutes

Tip: If you don’t get a reply, send a polite follow-up message.

4. Use the AirtelTigo Mobile App (For Self-Service & Live Chat)

The AirtelTigo app lets you check your balance, pay bills, and even contact customer service without calling.

Steps to Contact Customer Care via the App:

1. Open the AirtelTigo app (Download from Google Play Store or App Store if you haven’t).
2. Tap Help at the bottom right.
3. Select Contact Us.
4. Type your message and send it.
5. If needed, enable Request Call Back so they can call you later.

Response Time: Usually within 24 hours.

Bonus: The app also has a Live Chat option, but agents may take time to respond due to high demand.

5. Visit an AirtelTigo Office (For Face-to-Face Help)

Some problems are easier to solve in person, like SIM card issues, lost phone numbers, or technical problems.

What You Can Do at an AirtelTigo Office:

• Replace a lost SIM card
• Fix major network issues
• Resolve billing disputes
• Upgrade your service

Find the Nearest AirtelTigo Office:

• Visit the AirtelTigo website or use Google Maps to locate the nearest store.

Business Hours:

• Weekdays: Normal working hours
• Weekends: Limited hours

FAQs About AirtelTigo Customer Care

When is the best time to contact AirtelTigo?

If you’re calling, early mornings or late evenings are best to avoid long wait times. Social media and email support are usually available during working hours.

How long does it take to get a response?

Now you know how to contact AirtelTigo customer service in five different ways! Whether you prefer calling, emailing, social media, using the app, or visiting an office, there’s an option that works for you.

Have a quick question? Try their social media. Need urgent help? Call them. Want a written record? Email works best.

Next time you run into a problem with AirtelTigo, you won’t have to waste time figuring out how to reach them—you’ll already know exactly what to do!