If you’ve ever had an issue with your MTN line—maybe your data stopped working out of nowhere or you were overcharged for a call—you know how frustrating it can be. The good news? MTN has several ways for you to get help, whether you prefer calling, texting, or even chatting online. In this guide, we’ll break down all the ways you can contact MTN customer care in Nigeria, making it easy for you to get support whenever you need it.

1. Call MTN Customer Care Directly

The fastest and most direct way to reach MTN customer service is by calling their official support numbers. Here’s how:

• Dial 180: If you’re an MTN user in Nigeria, just dial 180 on your phone. You’ll be connected to an MTN support agent who can assist you.
• Dial 300: This is another support number available to MTN users in Nigeria.
• For International Users: If you’re outside Nigeria and need to reach MTN, dial +23480310180.

When calling, be ready to provide your phone number, details of the issue, and any relevant information to speed up the process.

2. Contact MTN via WhatsApp

Not a fan of phone calls? You can chat with MTN customer care on WhatsApp. This is a great option if you prefer texting or if your issue isn’t urgent. Simply send a message to +234 903 300 0001, and an MTN representative will respond to assist you.

3. Reach MTN Customer Care via Email

If you need detailed assistance or have a complex issue, sending an email is a good option. MTN’s official customer care email is customercare@mtn.com. When sending an email, be sure to include:

• Your MTN phone number
• A clear description of your issue
• Screenshots (if applicable)
• Your contact details for follow-up

This method is ideal for issues that require written documentation, such as billing disputes or service complaints.

4. Contact MTN via Social Media

MTN is active on several social media platforms, where you can send direct messages or leave comments to get support. Here’s where you can reach them:

If you reach out on social media, avoid sharing sensitive personal details publicly. Instead, send a direct message for privacy.

5. Use the MyMTN App

MTN offers a self-service mobile app called MyMTN App, which allows you to:

• Check your balance
• Buy data and airtime
• Manage your subscriptions
• Chat with customer care

You can download the app from the Google Play Store or Apple App Store.

6. Visit an MTN Service Center

If your issue requires in-person support, you can visit an MTN service center near you. Common reasons to visit a physical MTN office include:

• SIM card replacement
• Biometric registration updates
• Device troubleshooting

To find the closest service center, visit the MTN Nigeria website and use their store locator.

7. Use MTN’s USSD Code for Quick Help

Sometimes, you don’t even need to speak to a representative—MTN has USSD codes that help with common issues. Here are some useful ones:

If your issue isn’t listed above, dial *123# and follow the prompts to get assistance.

MTN provides multiple ways to contact customer care, so you can choose the method that suits you best. Whether you prefer calling, texting, or reaching out on social media, help is always available. Next time you have an issue, just use one of these methods and get the support you need—quick and easy!

FAQs

1. What is MTN’s official customer care number?

MTN’s main customer care number is 180, but you can also dial 300 or +23480310180 if calling from outside Nigeria.

2. How do I chat with MTN on WhatsApp?

Send a message to +234 903 300 0001 on WhatsApp, and an MTN representative will assist you.

3. Can I contact MTN through social media?

Yes! MTN is active on Twitter (@MTNNG), Facebook (MTN Nigeria), and Instagram (@mtnng).

4. What’s the best way to get a quick response?

Calling 180 is the fastest, but WhatsApp and social media are great alternatives if you prefer texting.

5. Can I visit an MTN office for help?

Yes, MTN has service centers across Nigeria where you can get in-person assistance.