Have you ever accidentally purchased airtime instead of transferring money through your MTN MoMo wallet? Don’t panic! MTN has made it super easy to reverse airtime purchases and get the funds back into your MoMo wallet. Whether you’re new to MTN or you’ve been using it for years, understanding how to do an airtime reversal can save you time and frustration. This article will break it all down in a simple and easy-to-follow way—no complicated tech terms, just clear steps anyone can follow.

What You Need to Know Before Reversing Airtime

Before diving into the process of reversing airtime, let’s get a few important details straight. Here are some things you should know:

1. You Have 72 Hours to Reverse: If you made the wrong purchase, don’t wait too long to request a reversal. MTN only allows reversals within 72 hours (3 days) of the transaction.
2. One Reversal Per Week: You can only reverse one airtime purchase per week. So, if you’ve already reversed airtime this week, you’ll need to wait until next week for another reversal.
3. The Minimum Reversal Amount: To reverse airtime, the minimum amount eligible for a reversal is GHS 10. Unfortunately, if you purchased less than this amount, you won’t be able to reverse it.
4. Full Reversals Only: MTN only allows full reversals. You can’t reverse just part of the airtime you bought. So, if you purchased GHS 20 worth of airtime, the entire GHS 20 will be refunded—not a smaller portion.
5. You Must Not Have Used the Airtime: If you’ve used any part of the airtime, you need to top up your account to make sure the full amount is still available in your airtime balance before you can reverse it.
6. Reversals Apply Only to MoMo Purchases: Airtime purchased through your MoMo wallet or from an MTN number can be reversed. However, airtime wrongly sent to other networks (like Vodafone or Airtel) cannot be reversed. Additionally, airtime bought from an agent cannot be reversed.

Knowing these details will help you avoid any confusion later on.

How to Reverse Airtime Using the MTN MoMo USSD Code

One of the easiest ways to reverse airtime is by using the MTN MoMo USSD code. If you prefer not to use an app and want a quick method, follow these simple steps:

Step-by-Step Guide for the USSD Code:

1. Dial the USSD Code: Start by dialing *170# on your phone to access the MoMo menu.
2. Choose the Wallet Option: Once the MoMo menu appears, select Option 6 (Wallet).
3. Proceed to Next Step: You’ll then be asked to press # to move to the next screen.
4. Select ‘Reversals’: From the menu options, choose Option 8 (Reversals).
5. Choose ‘Airtime Reversal’: After that, select Airtime Reversal.
6. Select the Transaction to Reverse: You’ll now see a list of your recent transactions. Select the airtime purchase you want to reverse.
7. Confirm the Reversal: The system will ask you to confirm the transaction. Select 1 to confirm and initiate the reversal.

How to Reverse Airtime Using the MyMTN App

If you prefer using an app, MTN has made it just as easy to reverse airtime through the MyMTN App. Here’s how to do it:

Step-by-Step Guide for the MyMTN App:

1. Open the MyMTN App: Start by opening the MyMTN App on your phone. Make sure you’re logged in.
2. Select ‘More’: Once inside the app, tap the More button at the bottom-right corner of the screen.
3. Choose ‘Airtime Reversal’: In the new menu, you’ll see an option called Airtime Reversal. Select this option.
4. Pick the Transaction: A list of your recent transactions will appear. Choose the airtime purchase you wish to reverse.
5. Confirm the Reversal: After selecting the transaction, tap Top-up and then confirm the reversal.
6. Wait for Confirmation: The system will process your reversal, and once complete, you will receive a confirmation message.

What to Do if You Encounter Problems

Sometimes things don’t go as planned. If you run into an issue while reversing your airtime, here’s what you can do:

Error Message: “Y’ello, Kindly note that 054XXXXXXX has less than …”

If you see this error message, it means that the recipient’s balance is too low for the reversal to go through. Don’t worry—MTN customer care can help.

• Contact Customer Service: If you face this issue, contact MTN customer support immediately. They’ll log the complaint for you, and the airtime should be reversed within 24-48 hours.

What Happens After a Successful Reversal?

Once your airtime has been successfully reversed, the amount (plus a bonus) will be credited back to your MoMo wallet. MTN typically credits a 50% bonus (formerly 100%) of the airtime purchased through your MoMo wallet.

Example: If you bought GHS 20 worth of airtime, you’ll get a GHS 20 refund back to your MoMo wallet, plus a GHS 10 bonus—making a total of GHS 30 back in your MoMo account.

Frequently Asked Questions (FAQs)

1. Is There a Charge for Airtime Reversals?

No, MTN does not charge any fees for reversing airtime. The full amount of airtime you purchased will be refunded back into your MoMo wallet.

2. Can I Reverse the MTN Airtime I Wrongly Transferred?

Yes! If you mistakenly transferred airtime to the wrong person, you can reverse it. However, the airtime must still be unused. If the recipient used the airtime, the reversal will not be possible.

3. Is There a Limit on the Amount of Airtime I Can Reverse?

Yes, there is a minimum limit of GHS 10 for any airtime reversal. This means you can only reverse purchases that are GHS 10 or more.

4. Can I Reverse Part of My Airtime Purchase?

No, MTN only allows full airtime reversals. If you bought GHS 50 worth of airtime, you must reverse the full amount. Partial reversals are not allowed.

Things to Keep in Mind

• Double-Check Your Transactions: Always double-check the details before confirming any airtime purchases or transfers to avoid errors.
• Don’t Use the Airtime: If you realize you made a mistake, don’t use the airtime. If any part of the airtime is used, you won’t be able to reverse it.

Reversing airtime on MTN is a simple process that can help you get your money back into your MoMo wallet if you made a mistake. Whether you’re using the USSD code or the MyMTN App, the process is straightforward and quick—just remember to act within 72 hours and ensure the airtime hasn’t been used.

By following the steps outlined in this guide, you’ll be able to reverse any airtime purchase with ease and get your funds back in no time. And remember, if you ever run into any trouble, MTN customer service is always there to help you out.

Now that you know the ins and outs of reversing airtime on MTN, you can confidently handle any mistakes and keep your MoMo wallet in check!