Mistakenly sending money to the wrong person is frustrating, but if you’ve transferred money through AirtelTigo Money (AT Money) in Ghana, you still have a chance to get it back. Let’s walk through the steps you need to take, using simple and clear explanations so you know exactly what to do.

Before You Start: Key Things to Know

Before you attempt a reversal, here are some important things to keep in mind:

If your situation allows for a reversal, here’s how to go about it.

Option 1: Self-Reversal (If You Sent Money to an AT Money Account)

If you sent money to another AirtelTigo Money user, you can try a self-reversal. This method is quick and works best if you act fast.

Steps to Reverse the Transaction Yourself:

1. Dial *110# on your AirtelTigo line.
2. Select “My Account.”
3. Choose “Reversals.”
4. Select “Reverse Transaction.”
5. Choose “AT Money.”
6. Select “Last 5 Transactions.”
   • If the transaction is not among the last five, select “Other Transactions” and enter the transaction ID.
7. Pick the transaction you want to reverse.
8. Confirm the reversal request.
9. Enter your AT Money PIN to finalize the process.
10. You’ll receive a confirmation message that your reversal request is being processed.

What Happens Next?

• The recipient will receive a notification asking them to approve the reversal.
• If they agree, the money will be returned to your account.
• If they refuse, the money will be frozen and cannot be withdrawn.

What If the Recipient is Unsure?

If the recipient doesn’t know how to approve the reversal, tell them to:

1. Dial *110#.
2. Select “My Account.”
3. Choose “Approve Pending Reversal.”
4. Select the transaction.
5. Enter their AT Money PIN to complete the reversal.

If they follow these steps, the money will be returned to you.

Option 2: Contact AirtelTigo Customer Support

If you’re unable to reverse the transaction yourself, your next step is to contact AirtelTigo’s customer support team. This works best if the recipient hasn’t withdrawn the money yet.

What You Need Before Calling:

Make sure you have these details ready:

How to Contact Customer Support:

1. Dial 100 on your AirtelTigo number.
2. Select your preferred language.
3. Choose Option 2 for AT Money.
4. Select Option 5 for AT Money PIN Reset & Money Reversal.
5. You will be connected to a customer service agent who will guide you through the process.

What Happens Next?

• AirtelTigo will investigate the transaction.
• If the recipient hasn’t withdrawn the money, they will freeze it and process the reversal.
• If the recipient has already withdrawn it, AirtelTigo cannot force them to return it.

Option 3: Contact the Recipient Directly

Sometimes, the simplest way is to just talk to the recipient. If you sent money to the wrong person, try calling or texting them politely to explain the mistake and ask them to return the money.

Tips for Contacting the Recipient:

• Be polite and explain the situation clearly.
• Offer to guide them through the process of sending the money back.
• If they refuse, let them know that AirtelTigo may freeze the funds if a dispute is raised.

This method relies on the recipient’s honesty. If they are unwilling to return the money, you’ll need to rely on the other reversal options.

How Long Does a Reversal Take?

The time needed to process your reversal depends on the type of transaction:

Mistakenly sending money to the wrong number can be stressful, but you do have options to get it back. The faster you act, the better your chances. If you can’t reverse it yourself, contact AirtelTigo support or try speaking with the recipient directly.

Whenever you send money in the future, double-check the recipient’s number before confirming the transaction to avoid this headache altogether!